Terms of sale

Who we are

Products are sold by EBTEKARAT NOUREDDINE For Technologies Company (شركة ابتكارات نور للتقنيات, trading as “NIT”, “we”, “us”), a limited liability company registered in Riyadh, Kingdom of Saudi Arabia, under Commercial Registration No. 1009099813 (Unified No. 7041741039). Contact us at contact@nit-med.com or +966 53 002 0830 [CUSTOMER SERVICE CONTACT AND HOURS — TO CONFIRM].

These terms follow the Saudi E-Commerce Law and its implementing regulations, and consumer protection rules in the Kingdom. They apply together with our terms of use and privacy policy.

Before you buy

• GlucoState® is a medical device. Speak to your doctor or diabetes care team about whether it is suitable for you, and always read the instructions for use before first use.
• Products are sold for personal use within the Kingdom of Saudi Arabia, to customers aged 18 or over. [CONFIRM ANY PRESCRIPTION OR ELIGIBILITY REQUIREMENTS]
• Product descriptions, images and specifications are as accurate as we can make them. The instructions for use supplied with the product take precedence.

Orders

• Your order is an offer to buy. A contract is formed when we confirm your order by email.
• We may decline or cancel an order, for example if a product is unavailable, a price was clearly displayed in error, or we cannot verify payment. If we cancel after payment, we refund you in full.
• We may limit quantities per order to ensure fair supply.

Prices and payment

• Prices are shown in Saudi riyals (SAR) and include value added tax (VAT) at the applicable rate. Delivery charges, if any, are shown before you pay.
• Accepted payment methods are shown at checkout. [PAYMENT METHODS AND PROVIDER — TO CONFIRM]
• You are responsible for payment, except where an insurer or other payer has confirmed in writing that it will pay us directly. It is your responsibility to confirm any coverage.
• A VAT invoice is issued for every order.

Delivery

• We deliver to addresses within the Kingdom of Saudi Arabia. Estimated delivery times are shown at checkout. [DELIVERY AREAS, TIMES AND CARRIER — TO CONFIRM]
• Products must be kept within the storage conditions in the instructions for use. Please check your parcel on delivery and tell us within 3 days if anything is missing or damaged.
• Ownership and risk pass to you when the order is delivered.

Cancelling and returning an order

• You may cancel your order and return products within 7 days of delivery, provided they are unopened, unused and in their original sealed packaging, with all labels intact.
• For hygiene and safety reasons, sensors and applicators cannot be returned once their sterile packaging has been opened or the product has been used. This also applies to any product whose seal has been broken.
• To return a product, contact us first so we can arrange collection or explain how to send it. [WHO PAYS RETURN DELIVERY — TO CONFIRM]
• We refund the price paid, including the original delivery charge, using your original payment method within [14] days of receiving the returned product. [REFUND PERIOD — TO CONFIRM]

Faulty products

• If a product does not work correctly, stop using it and contact us. Keep the product and its packaging; we may ask for the lot number and photos.
• If a sensor stops working before the end of its wear period, contact us within [X] days and we will replace it after checking the report. [SENSOR REPLACEMENT POLICY — TO CONFIRM]
• After technical inspection, faulty products are replaced or refunded. This does not apply to damage caused by misuse, accidents or not following the instructions for use.
• Your statutory rights as a consumer are not affected.

Warranty

Products are covered by the warranty described in the product documentation. [WARRANTY TERMS — TO CONFIRM]

Safety and adverse events

Use the products only as described in the instructions for use. If you experience a problem or a side effect, such as skin irritation, stop using the product, seek medical advice if needed and tell us. We may report adverse events to the Saudi Food and Drug Authority (SFDA), as required by law. You can also report directly to the SFDA.

Liability

To the extent permitted by law, our liability for any order is limited to the price paid for it. We are not liable for indirect losses. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence.

Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, epidemics, government action or interruption of transport or supply. We will tell you as soon as possible and, if an order cannot be delivered, refund you.

Your data

We use your order details to process, deliver and support your order, and to meet our legal obligations (for example, invoicing). See our privacy policy.

Complaints

Contact us first and we will try to resolve the matter quickly. If you are not satisfied, you can contact the Ministry of Commerce consumer protection service (call 1900).

Governing law and language

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts of Riyadh have jurisdiction. They are published in Arabic and English; if there is any difference, the Arabic version prevails.